Our Company

Resolution brings to life the union of two essential factors in commercial development: Business Intelligence and Data Intelligence. Thanks to our vast experience in the regulatory field, we know that this unique combination is the key to success for any financial entity facing regulatory compliance requirements.

Our Achievements

Thanks to our diverse expertise and our knowledge of the market and technologies, we carry out mandates that touch on technological and regulatory aspects.

Our Team

Resolution is an interdisciplinary team made up of experts in the finance, law, technology, and management sectors.

Our Clients

Our client list speaks for itself. We work with organizations of all sizes evolving in the financial industry.

A rich experience in
Financial Services

10+ years
of innovation

Data Intelligence

Our Achievements

Our success lies in the union of two essential factors in commercial development: Business Intelligence and Data Intelligence. We know that the success and future efficiency of regulatory compliance truly depend on the capacity of organizations to rethink the way compliance is carried out.

The compliance officer’s work has changed over the past few years as AML regulation forces them to rely more and more on technology. Resolution’s AML technology offering addresses these challenges.

Accordion Content

Implementation and Calibration of Fircosoft Continuity One of our banking customers migrated their payment filtering solution to the last version of Fircosoft. We calibrated the software (business rules and scoring) in order to lower the rate of false positives that were higher than the industry’s average.

Calibration of Bridger XG One of our banking customers was implementing Trade360 (from CGI) as a trade finance platform. We were asked to calibrate Bridger XG, which is embedded into Trade360, in order to make sure that the filter’s behaviour would match the risk appetite of the CAMLO.

Implementation and Calibration of Fircosoft Trust In the context of the new regulation around domestic PEPs, one of our banking customers migrated their customer filtering solution to the last version of Fircosoft. We were asked to review the entire filtering process, including data sources, risk scoring mechanisms, processes and procedures, fuzzy matching algorithms, matching scoring, and business rules for auto-closing of alerts.

Filtering solution selection and implementation One of our insurance industry customers was ready to upgrade their customer filtering solution. We were mandated to develop a benchmarking methodology in order to assess the different solutions available. This methodology evaluates the capacity of each solution to match the risk appetite of the CAMLO.

Calibration of Fircosoft TrustOne of our banking customers’ filtering operations were suffering from a massive number of false-positive alerts. We reviewed their process and implemented a segmented filtering model based on the different risks they were facing. After tuning these filtering models, false-positive alerts went down drastically.


Transaction monitoring on SWIFT international payments  The high-risk business of international payment processing requires special monitoring as its transaction structure and complexity doesn’t fit standard transaction monitoring systems. Many of our banking customers relied on our specifically tailored transactions monitoring scenarios (implemented in SAS) and our capability of calibrating them so they are aligned with their risk appetite. 


Transaction monitoring system selection and implementation – One of our banking customers retained our services in the process of selecting their new AML transaction monitoring platform. This multi-year project included implementation and calibration of scenarios, following a risk-based roadmap.


Transaction monitoring system implementation  We delivered a detailed transaction mapping, from the bank’s thousands of cryptic operational transaction codes, to Actimize’s more generic transaction buckets. This allowed for precise development and calibration of monitoring scenarios. 


Transaction monitoring scenario calibration – One of our banking customers migrated their SAS transaction monitoring systems to a newer version. We were involved in the testing strategy, the migration and testing of existing scenarios and the implementation and calibration of new scenarios.


Customer risk scoring – We were involved in multiple customer risk scoring projects, either for designing a risk scoring algorithm (based on customer information, geography and product holding), calibrating an existing algorithm in the context of regulation changes, or adding complexity and refinement to an existing algorithm in order to better represent the actual AML risk.


Correspondent Banking risk monitoring – Our success with SWIFT transaction monitoring led us to develop a deep understanding of the Correspondent banking business and the complexity of the underlying operations. Strong of this knowledge, we helped many banks to score each of their Correspondent banks from a risk perspective, based on their own correspondent network ramification. Furthermore, by continuously monitoring the network operations, we were able to adjust the AML risk to the evolution of the international transaction patterns.

Resolution works on the development and deployment of compliance programs related to anti-money laundering

Accordion Content


Banking onboarding process optimization For one of our banking customers, we redesigned their commercial customers onboarding process to make it compliant with the AML-CTF regulation. We have developed and implemented a process that not only complies with the AML-CTF regulation but facilitates the risk assessment through the business relationship-building process without creating a bottleneck.


Securities onboarding process optimization One of our securities customers had difficulties avoiding backlog in their onboarding process. We reviewed all onboarding activities and made prioritized recommendations that did not require system modifications.


Correspondent banking process optimization One of our banking customers was dissatisfied with the quality of correspondent banking onboarding and worried about the high number of correspondents. We have structured a validation approach, including the use of Bankers Almanac, to establish the AML-CTF risk of the relationship while allowing business teams to participate in the final decision on whether or not to establish/keep the relationship.


Process modernization One of our banking customers’ AML-CTF program was outdated. With them, we defined new processes supporting a new program while reusing several existing processes that met the expectations of the new program. Implementing governance, reviewing the training curriculum and adding some controls were enough to make the program solid and viable.


Program reporting process The CAMLO of one of our banking customers had data quality issues with the AML-CTF program reporting. We redefined the roles and responsibilities and, with this new accountability, we introduced a series of controls and indicators that were regularly presented to the management committee. This new visibility of AML-CTF enhanced the quality of the program and reduced gaps in inspections.


Product risk for the insurance industry One of our insurance customers wondered what real risk their products represented in an AML-CTF context. We have defined an analysis grid based on AML-CTF risks and evaluated each of their products. This approach allowed for the controls and mitigation measures to be applied according to risk risks.


Product risk for the casino industry A casino compliance chief officer wondered what impact a new feature would have on one of their products. We have demonstrated that the new feature would increase the AML-CTF risk and proposed appropriate mitigation measures. These measures required too many investments in new controls to avoid money laundering and reputation risks. Therefore, due to the related costs, the casino revised its plan concerning the deployment of that feature.

Our Team

Resolution – Compliance Consulting (RCC) Inc. is an interdisciplinary team made up of experts in the finance, law, technology and management sectors. When Resolution was founded, both associates made a commitment to helping financial institutions fight against money laundering and tax avoidance.

Jean-François Isabelle – M.Sc., CAMS



Jean-François has been developing customer behavioural models, for marketing or risk management purposes, for the banking industry for the past 20 years. This technology forms the basis of transaction monitoring, risk assessment and customer filtering, which are all essential components of any anti-money laundering program. He has acted as a consultant for companies like the Bank of Montreal, National Bank, Desjardins, Laurentian Bank, Business Development Bank of Canada, US Bank, ING Direct, Bank of Ireland, Fortis Bank and others, in Canada, the United States and Europe.

Guy Robert – MBA



Guy has extensive experience in business transformation. He holds an MBA in Information Systems and a B.B.A. in Finance. Through advising senior executives, he develops and implements strategic, efficient and significant solutions by leveraging technology. Over the last 25 years, Guy has assisted complex and highly regulated organizations such as financial institutions, government institutions and different government departments.



















Our Clients



Recognized as an expert in the fight against Money Laundering and Terrorist Financing, Linda has a breadth of experience across all functions of an AML/CTF program. She combines more than 20 years of banking practice and spent the last 12 years developing and deploying initiatives aimed at improving AML/CTF programs. During these 12 years, she acted as Senior Manager, AML/CTF operations for National Bank and then as Vice-President Compliance at Laurentian Bank.  In these capacities, Linda successfully established work teams dedicated to suspicious transaction monitoring, KYC, sanction screening, detection and management of Politically Exposed Persons, and identification and management of high-risk clients. Considering her function, she would regularly meet with representatives from regulatory authorities such as OSFI and FINTRAC. Resolutely focused on skill development, Mrs. Caron is also a founding member of the ACAMS Montreal Chapter for which she was co-chair from 2014 to 2016.


Catherine has accumulated over 10 years of experience within financial institutions, mainly in governance, commercial credit, operational risk management and legal departments. During her years of practice, Catherine has deployed her analysis and writing skills to implement complex commercial agreements, financing offers for medium-sized businesses as well as either operational or compliance policies and processes. Recently, Catherine played a leading role in implementing anti-money laundering programs. Her political sense, diligence concerning legal thought and contagious energy allow her to fully understand the purpose of the mandate and propose creative approaches when necessary.



With a solid technical background acquired as an engineer, Johanna boasts 15 years of experience in the microelectronic industry. To this professional competence she adds project management skills that allow her to lead projects from diagnosis to delivery according to good practices.  Within Resolution Inc., Johanna defines and interprets the links between business sectors, including anti-money laundering payment and compliance programs.  Her ability to manage and optimize processes led her, over the past few years, to act as operation manager and business analyst. The success of her work is guaranteed by a rapid understanding of the ever-evolving environments and her capacity to resolve complex problems.



Serge holds a bachelor’s degree in applied mathematics and has developed, over the years, a deep knowledge of data integration and analysis with large financial institutions and in the telecommunication industry. Within his mandates, Serge takes charge of all activities related to data intelligence. Whether it’s for design, data modelling, interpretation or projection, Serge develops acquisition and data transformation processes as well as reliable control systems to ensure data integrity and integrality. His professionalism, dedication and concern for quality make Serge a great asset for any data project.



Over the last 15 years, Jean-François has acted as an expert for several governance and data mining mandates, mainly in the banking sector. His knowledge of risk management, technological infrastructure and information security led him to different anti-money laundering, credit risk management, business and marketing intelligence projects. As a consultant, he has worked for the National Bank, Infogroup, Desjardins, The Vanguard Group and the Laurentian Bank, both in Canada and the United States.



Holding an M.Sc. in Information Systems and a B.Sc. in Actuarial Mathematics, Yannick is a well-rounded data scientist capable of interpreting complex machine learning algorithms and implementing production grade solutions for enterprises. Thriving in multicultural environments, Yannick has accumulated professional experience in North America, the Middle East and in Australia where he acted as a data expert for projects in the telecommunications, technology and medical sectors.  



After completing his undergraduate studies in engineering at the University of Rimouski, he pursued a specialization in data science, thus sharpening his skills as a data engineer. Mouhameth has a cross-sectional knowledge of computer systems, which contributes to its ability to extract raw data in order to transform it into actionable insights and ultimately business information. His recent experience has allowed him to use his knowledge in the field of sales analytics and real-time big data.